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Customer Service Technician

Job Description

Please note that this position follows an initial Union job bidding process


ESSENTIAL JOB FUNCTIONS:


1. Provide installation and repair services to residential and business customers, including data, POTS, Internet service


and equipment


2. Climb telephone poles and use ladders to provide service


3. Interpret work drawings and instructions, including paperwork


4. Work with other communication groups to provide service as needed


5. Sell and promote Windstream products and services


6. Ability to work scheduled tour, overtime, callouts, and standby as needed


7. Train new employees on daily job functions


8. Operate hand held computer for retrieving and clearing job tasks


9. Other duties as assigned


KNOWLEDGE, SKILLS AND ABILITIES:


(Required)


1. Ability to lift and control a 28 ladder, weight 70 lbs., plus 6 lb. levelizer


2. Ability to distinguish colors in a cable


3. Good to excellent communication skills


4. Good to excellent mechanical ability


5. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)


6. Ability to use test equipment


7. Good to excellent computer skills preferred


8. Basic understanding of electronic theory preferred


9. Must be neat in appearance


10. Ability to work in confined spaces; manholes


11. Ability to write legibly, to prepare neat and accurate records


12. Ability to attend training, local and out-of-state


13. Ability to work at any assigned location




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