Customer Care Specialist
Axogen Axogen Alachua, FL Alachua, FL $16.
83 - $21.
04 an hour $16.
83 - $21.
04 an hour 6 days ago 6 days ago 6 days ago Axogen is committed to building and maintaining a strong and gratifying company culture that fosters a work-life balance and professional growth.
Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process.
Most benefits are effective on day one! Axogen is the leading company revolutionizing the science of nerve repair.
We are passionate about helping to restore function and quality of life to patients with physical damage or discontinuity to peripheral nerves.
Contribute to positively impacting lives while working for a company that respects, recognizes, and values all team members! Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.
Why you'll love working at Axogen:
Friendly, open, and fun team culture that values unique perspectives Company-wide dedication to profoundly impacting patients' lives Comprehensive, high-quality benefits package effective on date of hire Educational assistance available for all employees Matching 401(k) retirement plan Flexible working hours Paid holidays, including floating holidays, to be used at your discretion Employee Stock Purchase Plan Referral incentive program If you want to see how you can impact lives at Axogen, take a look at these inspiring patient stories:
https:
//www.
axogeninc.
com/patient-stories/ Axogen is hiring for a Customer Care Specialist in Tampa or Alachua, FL! Job Summary of the Customer Care Specialist The Customer Care Specialist will handle internal and external customer inquiries, concerns and input direct sales orders with the highest degree of courtesy and professionalism.
Offers alternative solutions where appropriate with the objective of retaining customer's business.
Handles transactions in connection with activation of new customer accounts on a computer terminal.
Requirements of the Customer Care Specialist High School Diploma or equivalent, AA degree preferred Proficient using Microsoft Office applications Detailed oriented Excellent problem-solving skills Effective time management and organizational skills Responsibilities of the Customer Care Specialist The specific duties of the Customer Care Specialist include but are not limited to:
Coordinates customer interactions in a professional manner that positively represents Axogen Inc.
Supports the Customer Care Department with administrative tasks such as data entry, filing and answering phones.
Information will be provided about products and services and could include obtaining details of complaints in accordance with established regulations and procedures.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken Ensures appropriate actions were taken to promptly resolve customers' problems.
Documents actions taken and provide solutions to possible avoid future occurrences.
Contacts customers to respond to inquiries; notify them of claim investigation results and any planned adjustments Refers unresolved customer grievances to designated departments for further investigation Determines charges for services requested and arrange for billing Completes contract forms, prepares change of address records, and issues service consignment discontinuance orders Qualifies leads and solicits sale of additional products Coordinates with customers on inventory and shipments of product Collaborates effectively with sales and other departments ensuring world class customer care is consistently achieved Complies with all company policies, procedures and SOPs Location 13631 Progress Blvd.
, Alachua, FL 32615 OR 111 West Oak Ave.
, Tampa, FL 33602 #LI-AC1 Benefits/Compensation This position is eligible for an annual bonus.
Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays
2 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, Equity, and Disability insurance, as described in more detail in summary plan descriptions.
Hourly Pay Range $16.
83--$21.
04 USD Axogen is on a hybrid work schedule for some of our positions based out of our headquarters in Florida, with 3 days in office and 2 days remote.
The hybrid work schedule does not include sales or facilities in Ohio or Texas.
Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance.
Axogen reserves the right to amend its policies from time to time in its sole discretion.
If you know someone who would be a great candidate for this position, or any others, just copy and send this link! https:
//grnh.
se/cc84962d2us.
Estimated Salary: $20 to $28 per hour based on qualifications.
83 - $21.
04 an hour $16.
83 - $21.
04 an hour 6 days ago 6 days ago 6 days ago Axogen is committed to building and maintaining a strong and gratifying company culture that fosters a work-life balance and professional growth.
Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process.
Most benefits are effective on day one! Axogen is the leading company revolutionizing the science of nerve repair.
We are passionate about helping to restore function and quality of life to patients with physical damage or discontinuity to peripheral nerves.
Contribute to positively impacting lives while working for a company that respects, recognizes, and values all team members! Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.
Why you'll love working at Axogen:
Friendly, open, and fun team culture that values unique perspectives Company-wide dedication to profoundly impacting patients' lives Comprehensive, high-quality benefits package effective on date of hire Educational assistance available for all employees Matching 401(k) retirement plan Flexible working hours Paid holidays, including floating holidays, to be used at your discretion Employee Stock Purchase Plan Referral incentive program If you want to see how you can impact lives at Axogen, take a look at these inspiring patient stories:
https:
//www.
axogeninc.
com/patient-stories/ Axogen is hiring for a Customer Care Specialist in Tampa or Alachua, FL! Job Summary of the Customer Care Specialist The Customer Care Specialist will handle internal and external customer inquiries, concerns and input direct sales orders with the highest degree of courtesy and professionalism.
Offers alternative solutions where appropriate with the objective of retaining customer's business.
Handles transactions in connection with activation of new customer accounts on a computer terminal.
Requirements of the Customer Care Specialist High School Diploma or equivalent, AA degree preferred Proficient using Microsoft Office applications Detailed oriented Excellent problem-solving skills Effective time management and organizational skills Responsibilities of the Customer Care Specialist The specific duties of the Customer Care Specialist include but are not limited to:
Coordinates customer interactions in a professional manner that positively represents Axogen Inc.
Supports the Customer Care Department with administrative tasks such as data entry, filing and answering phones.
Information will be provided about products and services and could include obtaining details of complaints in accordance with established regulations and procedures.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken Ensures appropriate actions were taken to promptly resolve customers' problems.
Documents actions taken and provide solutions to possible avoid future occurrences.
Contacts customers to respond to inquiries; notify them of claim investigation results and any planned adjustments Refers unresolved customer grievances to designated departments for further investigation Determines charges for services requested and arrange for billing Completes contract forms, prepares change of address records, and issues service consignment discontinuance orders Qualifies leads and solicits sale of additional products Coordinates with customers on inventory and shipments of product Collaborates effectively with sales and other departments ensuring world class customer care is consistently achieved Complies with all company policies, procedures and SOPs Location 13631 Progress Blvd.
, Alachua, FL 32615 OR 111 West Oak Ave.
, Tampa, FL 33602 #LI-AC1 Benefits/Compensation This position is eligible for an annual bonus.
Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays
2 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, Equity, and Disability insurance, as described in more detail in summary plan descriptions.
Hourly Pay Range $16.
83--$21.
04 USD Axogen is on a hybrid work schedule for some of our positions based out of our headquarters in Florida, with 3 days in office and 2 days remote.
The hybrid work schedule does not include sales or facilities in Ohio or Texas.
Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance.
Axogen reserves the right to amend its policies from time to time in its sole discretion.
If you know someone who would be a great candidate for this position, or any others, just copy and send this link! https:
//grnh.
se/cc84962d2us.
Estimated Salary: $20 to $28 per hour based on qualifications.
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